Frequently asked questions

What is material are the banners made from?

The backing material is 100% unbleached calico. All other material (the letters, stars, balloons etc) is remnant material - meaning offcuts, thrifted, secondhand etc material.

How long will it take for my banner to be made?

‍ Every Bert-Day Banner is made by hand to order. Please allow:

• Pre-order banners: made and shipped within your chosen pre-order round. If you need your banner for an October event, join the September (or earlier) pre-order round to allow time for production and delivery. 4-5 week turnaround is standard. OR order with a Rush Fee to have your item made within a week.

• Ready Made banners: ship within 1-3 business days of your order.

• Add-ons (names, extra elements): made alongside your banner order — no separate wait time.

• Custom banners: timeline is confirmed individually once your enquiry is accepted, based on current workload.

‍ how much is shipping and where do you ship to?

• We ship within Australia via Australia Post. All orders are sent with standard shipping, but rush orders are sent with Express.

• Shipping cost: $16 flat rate AUS WIDE

• We currently ship internationally to NZ, UK, Ireland, Canada and USA. Shipping prices subject to change based on tariffs and rates.

• Shipping to the USA: orders are subject to additional customs duties, import taxes, or fees charged by US customs on arrival. These are set by the US government, not by us, and are the buyer's responsibility to pay. This will be reflected in your shipping costs.

• You'll receive a tracking number by email once your order is on its way.

• Please double-check your shipping address at checkout — we aren't able to cover the cost of re-sending items returned to us due to an incorrect address.

What is your returns and exchanges policy?

‍ All sales are final. As every banner is handmade to order and many are personalised (names, custom colours, custom elements), we do not offer returns, refunds, or exchanges for change of mind.

‍ Please note: this doesn't affect your consumer guarantee rights — if your item arrives faulty, damaged in transit, or significantly different from what you ordered, you're still entitled to a remedy under Australian Consumer Law. In that case, contact us at bertshandmade@gmail.com within [7] days of delivery with your order number and a photo, and we'll sort out a repair, replacement, or refund.

‍How should I care for the banner?

To keep your banner looking its best:

• Do not machine wash. Machine washing can cause the interfacing to stretch, which makes the letters pucker and lose their shape.

• Spot clean only — use a damp cloth with a small amount of mild soap to gently treat any marks.

• Do not tumble dry. Lay flat or hang to air dry if the banner gets damp.

• Iron on a low temperature setting — a light spray of water before ironing will help it press nicely and smooth out any puckering.

• Store folded in the calico bag provided.

‍Questions

‍ ‍Reach out any time at bertshandmade@gmail.com or @bertshandmade on Instagram.